Terms and Conditions
These terms and conditions apply to orders on www.denoedesign.com (the “website”) to consumers around the world. Make sure you read these terms and conditions carefully. It is important to check the updates regularly. We reserve the right to update these terms and conditions whenever necessary.
- ORDERS FROM THE WEBSITE
2.1 Who can buy
To place an order from the website, you must:
– be at least 16 years old
– be a consumer and not a professional distributor
2.2 How to place an order
We ask that you provide us with an email address and register as a user on our website to place an order. You may need to configure your browser to accept cookies and pop-ups to be able to use all the functionalities of the web, such as adding items to your shopping cart or sending your order.
For more information, we refer you to our privacy and cookies policy.
When you place an order we will send you an email confirming that the products are being processed (“order confirmation”). As of this moment, these terms and conditions of the contract come into force, and this contract of sale becomes binding between you and us (the “contract”).
We recommend that you print or download a copy of these terms and conditions and the order confirmation for future reference. If we can not provide you with any product we will inform you of it through your email, and your order will not be processed.
2.3 We can decide to refuse your order or cancel a contract.
The fulfillment of an order or order through the website is subject to the availability of the product or service. We expressly reserve the decision do not accept your request for any reason. We also reserve the right to cancel a contract, notifying you electronically or in writing, without liability for any damage or cost other than the refund of the amount received from you in connection with the canceled contract, in the following situations:
– The product is not available
– your billing information is not correct or is not verifiable
– your order is detected by our security systems as an unusual order or as a fraudulent order
– the payment by bank transfer has not been received within 4 days after the acceptance of your order
– We have reason to believe that he is under 16
– We have reason to believe that you are a distributor
– there has been an orthographic or conceptual error, error in the price, or error of information about the product that appears on our website
– We can not deliver at the address provided by you
– for any of the reasons beyond our control (see article 10, below)
- PRICE / PAYMENT
3.1 Payment method
You can check the means of payment available for each country in the “Payment” section of our website. We do not accept other forms of payment than those mentioned. Please do not try to pay for any other method that is not collected there. If you do so, we will not be responsible for the impossibility of payment or any other damage that may result from this action.
3.2 Processing of payments
If you pay by credit / debit card, we will deduct the amount from your account as soon as your order leaves our warehouse. In case no payment has been received within 4 days after you have ordered your order, your purchase will be automatically canceled. Payments can only be processed if billing information can be verified.
We may retain the order on any product until we have received the full payment for that product.
3.3 Prices and currency
The prices of the products shown on the website have already included the value-added tax (VAT). Shipping fees will be applied per order placed. The exact shipping rates will depend on the country where your order will be delivered. For more information about the shipping rates to each country, see the “Deliveries” section of our website.
The prices are expressed in Euro unless it is expressly stated that the price is in another currency. If during the navigation, or during the checkout, you change the country of destination of your order, from this moment it may be that the prices pass to be in a different currency. Please bear in mind that the change of destination country can have an influence on the final price, taking into account the differences between the value of the currencies of different countries, as well as in the specific VAT application of each country.
3.4 Final price
The final price specified in the final check or check out screen includes taxes and shipping costs. This price will be recorded in the order confirmation. We recommend that you print or download this confirmation as your reference for future procedures. If you pay by credit card, the final amount of your order will be reflected on the invoice in your local currency.
If your local currency is different from the currency in which the prices are indicated on our website, your Bank will apply the exchange rate applicable to the date of purchase. In the event that your bank applies a currency exchange rate different from the official one, you must resolve this difference directly with them, since this fact is beyond our control (see Article 10, below).
Please transfer the exact amount indicated in the order confirmation, and only make an individual transfer for each order placed, using only the Reference Number indicated in the confirmation of your order.
3.5 Changes in prices
The prices of the products are shown on our website. Prices may change over time, although these changes will not affect those orders that we have already confirmed through an order confirmation.
3.6 FLASH 48H Campaigns
On a monthly and/or quarterly basis, under the company’s criteria, DENOEdesign will carry out promotions of discounts and campaigns to sell products at reduced prices. These campaigns will be announced through our website under the announcement “CAMPAIGN FLASH 48H”. As of the entry into force of each of these promotions, and only during their validity, the prices of our products will be reduced in a proportional manner, and discounts on the purchases made during these periods will apply. Regular prices of our products are indicated on our website.
The validity of these promotions will be 48h from the date indicated on our website, ceasing to have value once this period ends. These campaigns will only modify the sale price of our products, keeping unchanged the delivery terms, payment methods, and return conditions.
- SHIPPING AND DELIVERY
4.1 Where, How and When we deliver
Within Spanish territory we deliver our products during the days Monday through Friday, through the different shipping companies with which we operate. In international deliveries (outside Spanish territory) said deliveries will be subject to the availability of both the customer and the distribution company. Preferably international deliveries will be made through the different shipping companies with which we carry out shipments outside of Spain.
We do not ship on holidays. Please consult the Delivery section of our website to check the dates and methods and delivery times available. We can only comply with the delivery of an order to a delivery address if this is an address collected in any of the countries listed in that section of our website.
4.2 Shipping rates
Depending on your destination, volume, and delivery time, the shipping rate may vary. Please consult through the section “Deliveries” of our website the different options and prices available to make the shipment of your product / s.
4.3 Delivery inspection
At the time of delivery of your product, please inspect the container or wrapper to verify that it is not damaged. If externally it seems that the products can be found damaged, do not accept or open the shipment, I take graphic testimony (photograph or video) of the state of the product at the moment of delivery, and record said rejection through the shipping company.
For more information see our art. 6, below.
- RETURNS AND CANCELLATIONS
5.1 Cancel the order before delivery
You can cancel any order for free and without giving us any reason, as long as it has not been sent yet. We initiate the process of the orders in our online store almost immediately after you have sent the purchase order. If you wish to cancel your order, check the status of your order first by visiting the “Orders” link on the website.
If the status of your order is “Pending” or “On hold” you can cancel your order by contacting our order center (see order status section of the website) through the indicated mail. Our customer service agents will request a cancellation of your order to our warehouse. If you are within the deadline before the shipment, we will send you an email and the cancellation will be free. If the cancellation is not possible because the shipment has already been made, the product will be delivered to you and may be returned according to the procedure established below.
5.2 Return orders after delivery and defective units
You have the right to return products that we have delivered to you in case they are defective, or in the case that you are not satisfied with your order at the time of receiving it. You can do it within 14 days after delivery, making use of your right of withdrawal of the purchased product. In case your claim is justified, the purchase price and shipping costs will be refunded. For information on how to return, see the “Returns” section of the Website.
5.3 Exercise of your right of withdrawal
If for any reason you are not satisfied with the products you have purchased, you can return these products within 14 days of delivery without giving us any reason. This return will be accepted by us provided that the products meet the following requirements:
– the products are unopened and not used in any way
– the product is complete and returned with the original packaging or packaging, delivery sheets, etc. …
– the product is not adulterated, damaged, or exchanged by another similar
For information on reimbursements, see section 5.5. For information on how to process your return, see the “Returns” section of the Website. If you inform us that you wish to return a product, we will proceed to reimburse you for all payments received (with the exception of the delivery costs) after checking the correct status of the returned products, and in any case no later than the 10 days after counting from the moment you have returned to our facilities.
5.4 Damaged or damaged returns
In the case of checking that the returned products are not in the correct state, and after an inspection and assessment of the damages by our returns department, the economic value of the loss or damage that will be deducted from the refund amount will be deducted. the products present. The discount value will be quantified according to the scope of the total loss of the product, the impact on its functionality and use of the loss on the product, and the cost of repair.
The costs of sending the return will be borne by the interested party, being able to use, if he so wishes, the same transport channels through which the product has been sent.
5.4 Product change
In the case that you have received a defective product, you can exercise your right to change and ask us to deliver a new product, identical to the one you have purchased, but without defects. To make this change, you must make a return following the procedure established on this website, and make a new order from the website indicating at the time of payment that it is a change of product, then entering the reference number of your return Our customer service department will check your return reference and process the shipment of a new product in substitution of the delivered in defective state.
5.5 Information about the refund
Refunds will be issued within 10 days after DENOEdesign has received your returned product. The refund will be made in the same way by which the payment was made. If you paid by bank transfer you need to give this information to our customer service when processing your return, so that we can make the money back directly to your account. If you paid by card and do not fill in the field ‘expiration date’ or ‘number’ during the check, we will not be able to process your refund or give you a refund.
In case of returning goods for causes other than a defective product or a lack of conformity with your order, you must pay the return shipping costs.
For information on how to return and for repayment terms, see the “Returns” section of the Website. Please read the information section carefully and follow the instructions carefully to avoid unnecessary delays.
5.6 Risk during the return
When you return a product following the procedures outlined in the previous articles you will be responsible for sending the product to our warehouse. In the case of not receiving the product, we can not be in any way responsible for the loss of the product. The burden of proving that a product has been sent to us is in your possession or in the company used for the shipment, through the receipt or shipping reference.
6.1 In the event that DENOE Design does not comply with these general conditions, we will be responsible for the loss or damages that your product and you may suffer, as a direct consequence of our breach of these terms and conditions, or our negligence. It will be a loss or damage under our responsibility if it is an obvious consequence of a violation of these conditions, or if a different type of liability is contemplated between you and us at the time the contract is made.
6.2 Although we use encrypted security software, the security of information and payments transmitted via the Internet or via email can not be guaranteed. We will not be liable for any damages suffered as a result of misuse, failure or error of electronic communications.
6.3 In case of having suffered damages as a result of activities related to the purchase of our products through the website, our civil liability will be limited to:
1-The damages suffered in the products of DENOEdesign
2-The reasonable and demonstrable costs borne by you as a consequence to find out the cause and cost of the damages
3-The damages that you can show have been caused as a result of the failures in our sale or delivery of our products.
The maximum reimbursement of the previous damages (if applicable) will be the purchase price of the products in question plus the damages actually caused and proven.
6.4 We will not be responsible for damages suffered by third parties as a result of the use of any of our products. Likewise, we will not be responsible for the damages suffered by you as a result of the improper or incorrect use of any of our products.
6.5 Nothing in these general conditions excludes or limits our liability for death or personal injury resulting from our negligence, our fraud or fraudulent misrepresentation, or any other liability that can not be excluded or limited by our legal system.
6.6 Be aware that we only provide this website for internal and private use of the services of our company. You agree not to use the website for any other business or business activity, and we have no liability to you for any loss of profits, loss of business, business interruption or loss of business opportunity that you may suffer from using our website. for own benefit.
- INTELLECTUAL PROPERTY RIGHTS
7.1 DENOE Design owns all the intellectual property rights of the website and the materials published therein. These works or creations are protected by industrial property rights and copyright in force at the national, continental and world levels. All rights reserved.
7.2 You can print a copy, and you can download extracts of any section from the website only to the extent that it is necessary in order to place an order with us, or to use the website as a commercial resource.
7.3 You can not modify the content of the digital copies of any material printed or downloaded from our website, nor can you use any type of illustrations, photographs, video or audio sequences, or graphics separately from any text found. On our website.
7.4 You may not use any part of the content of our website for commercial purposes without obtaining a license or permission from DENOE Design.
7.5 If you print, copy or download any part of our website in violation of these general conditions, your right to use the website will cease immediately and you must, at our request, return or destroy any copy of the materials you have used.
- APPLICABLE LAW
These general conditions and all disputes that arise in relation to these general conditions, including the validity, use of the website, or any purchase made on the website, will be governed by the Spanish Laws and by the European Community Standards. Any dispute or litigation will be submitted and processed before the Spanish or European courts that correspond by territorial jurisdiction and jurisdiction.
- AVAILABILITY OF THE WEBSITE
We do not guarantee that the website or any content is always available or uninterrupted. We may suspend, withdraw, or change all or any part of the website without prior notice. We will not be liable to you if for any reason the website is not available at any time or for any period of time.
- PERSONAL ACCOUNT AND PASSWORD
10.1 If you decide to register on the website you must treat your username and password in a confidential and confidential manner, and you must not disclose them to any person or organization.
10.3 If you have knowledge or suspect that someone other than you knows your username or password, and is using it maliciously, you should immediately inform the DENOE Design customer service.
- LINKED SITES
Our website may offer links to external Internet sites. We will not be responsible, in any case, for the use or content of the Internet or of the link sites offered, you or someone with permission to enter your user account, can do through our website.
- VARIATIONS AND CHANGES IN THE GENERAL CONDITIONS
From DENOE Design we can review these general conditions with a specific or punctual frequency. Each time you buy products from our website, the general conditions in force at that time will apply to the contract between you and us. Every time we review these general conditions you will be automatically informed by our website, and you can find information about the last update date of these conditions at the bottom of our website.
Although this website is created and reviewed with care and dedication, the information, texts, documents, graphics, images, and photographs that may be contained in it may contain errors or be susceptible to failure. We will not be liable for damages resulting from the use (or inability to use) of the website, including damages caused by a computer virus or other technologically damaging material that may infect your computer equipment, computer programs, data or other materials due to its use of website, or the downloading of any content found on it, or any other website linked from this website.
Last update on 10 of September of 2018.
- WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
The Spanish company DENOE Design is the controller of the personal data that you send us, and in this way we are responsible for the personal data provided by you.
- WHERE ARE YOUR PERSONAL DATA STORED?
The data we collect from you is stored in the European Economic Area (“EEA”).
- WHAT TYPE OF DATA DO WE COLLECT?
We will collect personal data that you send to us, such as: placing orders, contacting our customer service, or participating in contests or other events organized by our organization. The personal information that you send us may include contact information, date of birth or payment information. We may also collect certain personal information from external sources such as address updates and credit information.
- HOW DO WE USE YOUR PERSONAL DATA?
We may use your personal information for the following purposes:
– To create and manage your personal account in DENOE Design
– To process your orders and returns through our online services
– To send notifications with text messages that inform you about the status of your delivery
– To communicate with you in case of any problem with the delivery of your articles
– To answer your questions and inform you of new or modified services
– To send you marketing offers such as newsletters and magazines
– To notify the winners of the contests or promotions that have been made by our organization
– To manage your account by performing credit verification
– To perform analyzes in order to provide you with information and relevant marketing offers
– To validate that you are of legal age and can make purchases online
– To send you surveys in order to give you a chance to influence our offers and services
– To test and improve our systems through which services are provided
– To avoid misuse or improper use of our services
We will keep your data for as long as necessary to comply with the purposes that are required by law. After this, your personal data will be deleted.
- WHAT ARE YOUR RIGHTS?
You have the right to request information about the personal data that we keep about you at any time (free of charge, once a year). If your information is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. We can not delete your data while there is a requirement to store legal information, such as accounting rules or when there are other legitimate reasons to keep the information, such as unresolved debts. You may withdraw your consent to use your data for marketing purposes at any time. You can contact us by sending an email to email@example.com
- WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your information can be shared within the professional scope of DENOEdesign. We never transmit, sell or exchange your data for marketing to third parties outside the structure of DENOEdesign. The data that is transmitted to third parties, is only used to provide you with the aforementioned services, such as maritime agents in relation to the delivery of merchandise, media agencies for the distribution of newsletters and magazines, audit bodies with the purpose of risk rating of checks, identity control agencies, and debt collection companies.
- HOW DO WE PROTECT YOUR PERSONAL DATA?
We have taken technical and organizational measures to protect your data against manipulation, loss, or unauthorized access. We are continuously adapting our security measures in line with the existing technological advances. To make purchases with a card with us we offer you a data encryption and electronic security system as airtight as possible; all information is sent in encrypted form and through approved channels of use. This means that the information is passed through a secure connection and that your personal data can not be read by people or external elements. For card purchases, we work with an authorized payment agent who helps us verify directly with your bank that the card is valid for purchases. Our payment agent processes your card data according to the international security standard PCI DSS, which was developed by the card companies VISA, Mastercard, American Express and JCB. This means that the data on your card is processed with a very high level of security. When paying by card, we reserve the right to carry out an identity check.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are temporarily stored and will disappear when you log out. We use permanent cookies to store your home page selection and to store your data if you select “Remember Me” when logging in. We use session cookies when you use the product’s filtering function, to check if you are connected or if you put an item in your shopping cart.
You can easily delete cookies from your computer or mobile device using the browser. For instructions on how to handle and delete cookies, see the “Help” in your browser. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to get the benefits of all our services.
Third party cookies
We use third-party cookies to collect statistics in aggregate form in analytics tools such as Google Analytics. The cookies used are permanent and temporary (session cookies). Permanent cookies are stored on your computer or mobile device for no longer than 24 months.
The www.denoedesign.com site may include links to other websites that are not under our supervision. We can not accept any responsibility for the protection of the privacy or the content of these sites, but we offer these links to facilitate our visitors to find information on specific topics.
- CONTROL OF PERSONAL DATA
Company registration: DENOEdesign
Telephone number: 696 685 344
Last update on 10 on September of 2018