FAQs

Looking for answers? Find them here! If you can’t find the information you are looking for,

don’t hesitate to contact us and we will get back to you.

HOW CAN I REGISTER IN THE SHOP?

On the website www.denoedesign.com clicking on the “Access your account” section, a menu will be displayed. Clicking on the “Registration” section, you must enter Name, Surname, ID, Address, telephone number or email. Once this is done, it will redirect you to the page where your client data will appear to verify or modify them if there have been changes. Once the data is confirmed, your account will automatically be activated on the web and you can start buying.

If you are already registered you must login using your ID and password.

HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED?

All orders are confirmed by an e-mail. To be able to place the order, the contact information and the shipping address must be filled out correctly and the payment must be accepted.

CAN I CANCEL MY ORDER ONCE COMPLETED?

If you need to cancel an order, please contact us as soon as possible through our email: info@denoedesign.comUnfortunately, once the order has left our offices, it is impossible to stop the purchase, so, in case of not wanting the purchased product, it will be necessary to carry out a RETURN.

PAYMENT METHODS

At DENOE design, you can pay by credit card or PayPal system. If you prefer to pay by bank transfer, you can send an email to info@denoedesign.com.

HOW CAN WE SEND THE ORDERS?

In the case of the Iberian Peninsula, the Balearic Islands and Portugal, we use the courier company service.

The order is delivered directly to the address indicated.

In the case of shipments to the Canary Islands * and to countries of the EU and the rest of the world, we use the services of the Post Office or courier company.

In any case we remember the importance of providing us with a telephone number so that the messenger can contact us more easily.

* In the case of shipments to the CANARIAS, we would appreciate that in the section “Add a comment to your order”, once you are formalizing the purchase, we indicate the DNI number of the recipient, since Correos so requires it.

If you are already registered you must login using your ID and password.

HOW WILL I KNOW THAT MY ORDER HAS BEEN SENT?

Whenever we make a shipment, we send an email indicating the tracking number so that at all times you know where your order is.

If you see that within 72 hours of purchasing your product, you have not been sent this information, you can write to info@denoedesign.com asked about the status of the shipment of your order.

If you are already registered you must login using your ID and password.

HOW MUCH WILL THE SHIPPING OF MY ORDER COST ME?

In the purchase process, in the TRANSPORTATION box, the transport amount will be specified, calculating the model and reference, measurements and weight and destination address.

If you see that within 72 hours of purchasing your product, you have not been sent this information, you can write to info@denoedesign.com asked about the status of the shipment of your order.

If you are already registered you must login using your ID and password.

WHEN WILL MY ORDER BE DELIVERED?

The delivery time is between 4 and 7 working days if requested from the “Peninsula”.

In the case of the Balearic and Canary Islands, the term is of 7 to 9 working days.

For the European Union, the period is approximately 10 working days.

For the rest of the world, the deadline is 2 weeks.

Custom orders will communicate the estimated delivery time by email.

If you see that within 72 hours of purchasing your product, you have not been sent this information, you can write to info@denoedesign.com asked about the status of the shipment of your order.

If you are already registered you must login using your ID and password.

HOW CAN I MAKE MY PERSONALIZED ORDER?

All our designs can be customized within our possibilities

You only have to register on our website and send us an email info@denoedesign.com specifying:

1 Subject: I WANT MY PERSONALIZED ORDER

1 Reference or model of the product

2 Indications of how you want it (color, size, material, etc).

And we will answer your request as quickly as possible.

I WANT AN INTERIORISM DESIGN ADVICE, HOW CAN I REQUEST IT?

Very easy! Access our section “Consulting Services” and follow the simple steps indicated, and we can start to work!

WHAT HAPPENS IF MY ORDER IS DAMAGED / WRONG?

We work hard trying that an order NOT arrives at its destination in bad conditions. However, in case this happens, apologize for the setback and please contact us through our email info@denoedesign.com. within a maximum period of 48 hours from the reception of the order, indicating the following information:

1 Order number

2 Description damage / mistake.

3 If you want to change it for a new product or prefer to return it.

4  Attached photo of the product where you can see the damage / mistake.

The products must be returned retaining the original packaging.

* The possible damages that have arisen as a result of the use are not cause for complaint.

CAN RETURNS BE MADE?

We work hard trying that an order NOT arrives at its destination in bad conditions. However, in case this happens, apologize for the setback and please contact us through our email info@denoedesign.com. within a maximum period of 48 hours from the reception of the order, indicating the following information:

1 Order number

2 Description damage / mistake.

As a consumer, you have the right to return your order within a maximum period of 14 calendar days from receipt of the order.

To make the return, you must notify us by writing an email to info@denoedesign.com.

The return must be made with the same courier company, using the same type of service that we use for the first shipment.

The shipping and return costs will be paid by the consumer.

The products must be returned retaining the original packaging.

Custom-made and / or customized products can not be returned.

Once we have received the returned products and we have been able to check the good condition of them, the refund of the payment will be made in a period of less than 14 calendar days.

4  Attached photo of the product where you can see the damage / mistake.

The products must be returned retaining the original packaging.

* The possible damages that have arisen as a result of the use are not cause for complaint.

HOW SHOULD I TAKE CARE OF THE MATERIAL?

The objects made by DENOEdesign are made from noble and delicate materials, so they must be used with care.

They should avoid blows, sports practices, contact with abrasive materials, chemicals.

At the moment you have to replace the bulb, in the SHOP of DENOEdesign you can buy the spare parts, or in specialized lighting stores. In the description of the lamp, the maximum recommended power for each lamp model is indicated.

For other inquiries, send us an email to info@denoedesign.com.